The relationship between an employer and a client is one of the most important aspects of any contracting company. Good relationships can lead to repeat business, referrals and word-ofmouth marketing – vital ingredients for a successful contractor’s business.
Trust and communication are the two most important factors in a successful contractor-client relationship. This can be accomplished by establishing a single point of contact right from the beginning, agreeing on the method and frequency of communication, and making sure to communicate any issues you anticipate with your client in advance.
Contractors are also responsible to assist their clients in any way they can through the construction process, giving advice and other options whenever needed. This may include advising on the feasibility of building on architectural drawings and the choice of subcontractors or discussing what changes could impact the construction schedule, cost or quality of delivery.
Another important factor in building an effective contractor-client relationship is transparency. This is achieved by being open about every aspect of your business, from explaining different methods of construction and pricing to equipment specifications and compliance with the laws. This enables the client to gain confidence in your capabilities and knowledge, as well as your commitment to the project from the beginning.
It takes some time and effort to establish an effective contractor-client relationship but it will pay off over time with more work and loyalty to customers. If you’re looking for a software program that can help you develop strong relationships with your contractors, try Tradify for free for 14 days!